Is Owning a Staccato Going to be Eventful?

The first days of my Staccato ownership journey have unfortunately not been uneventful. I bought a new Model P and was very excited to put it through its paces to see if it lived up to its reputation and ran into an issue day one.

While I enjoyed shooting the gun greatly, after test firing 250 rounds I was reminded how little I enjoy shooting with iron sights. The provided sights were exactly what I expected in a fiber optic front/blacked out rear sight combo but are no longer what I enjoy shooting with.

I decided that before I wanted to shoot it anymore, I wanted to mount one of my optics to it and went to my local outfitter to get an optic plate that would work. I was confident they didn’t have the adapter plate for the Staccato DPO to RMR mounting, but I asked anyway and was given bad info, so I walked out with the wrong part, a Staccato branded Staccato HD adapter plate. Thankfully, this happened on a Saturday, so I went in later that day to exchange it for a C&H Precision adapter plate.

When I attempted to install the adapter plate onto the slide, I was able to install the left side (from the hammer) mounting screw, but the right-side screw wanted to cross-thread. I tried it several times, grabbed spare screws that came with the plate, and pulled the screw back out of the left side to try. None of them worked.

I reached out to customer service the following Monday hoping for a fix. The woman I spoke with asked me if I had signed up for their warranty program after confirming it was a new gun, then helped me through that process. (I tried but forgot the first character of my serial number and I was at work). In the same email as the warranty registration, there was a separate link for claims. She directed me to that form.

The claims form was straightforward, but the serial number was needed. During the conversation with customer service, I remembered I had access to the full serial number through another customer portal, so I was able to provide it.

They also asked which type of ammo and lube used in the pistol to rule out those as a problem.

I completed the warranty request at 9:30, and they Emailed me at 10:45 asking if I would like a shipping label to send the parts for warranty repair. I was notified that if they found no fault in the part then I would be responsible for shipping costs. I was confident the slide is defective, so I replied that I would like a label, and asked which parts they needed as well as how I should package them.

So far, the Staccato owning experience has been great, though I have only taken it on one range trip. I’m very pleased with their customer service and am looking forward to future dealings with the company. I’m hoping the slide is an easy fix and they get it back to me soon so I can continue testing the gun the way modern pistols should be; with an optic.